Transforming Visitor Management at P&O Ferries with Digital Kiosk Touch Screen Solution

Do you know that 61% of US businesses have shown increased interest in touch screen solutions, especially visitor management system software, switching from paper logbooks for tracking visitors, employees, and contractors? Visitor management systems with touchscreen interfaces bring about substantial changes, as reported by 92% of users who find it enhances safety and 94% who note improved operational efficiency.

 

Introduction

Our client stands as a distinguished ferry company, forming vital connections between the United Kingdom, Ireland, France, Belgium, and the Netherlands. They faced a major issue in dealing with the daily influx of visitors and employees. Each year, the client transports almost 10 million passengers, 1.6 million vehicles, and 2.2 million freight units. They were in search of optimal solutions for smooth visitor and personnel management due to the complexities of visitor registration and check-in processes.

 

 

Development Process

Our solution is aimed at simplifying visitor tasks and enhancing overall operational efficiency. The digital kiosk touch screen system includes:

• Dual Digital Reception Screens: Strategically placed for visitor and employee access, these screens streamlined the registration processes.

• Touchscreen Application: The first screen allowed visitors to check in and register for parcel deliveries, ensuring a smart and courteous process.

• QR Code System: The second screen featured a QR code for efficient staff check-ins, enhancing security and efficiency.

 

Features and Benefits of Touch-Screen Kiosks

The Digital Kiosk Touch Screen solution delivered a range of touch screen features to optimize visitor and employee management:

• Visitor Check-in and Checkout: The touchscreen application facilitated quick and easy visitor registration, improving the overall check-in and checkout.

• Parcel Deliveries: Visitors could register parcel deliveries, providing a streamlined logistics process for P&O Ferries.

• Food Delivery Registration: Ensured that food deliveries were accurately directed to the intended recipient.

• Employee QR Code Check-in and Checkout: Efficient and secure check-in and checkout processes for employees using QR codes on the digital sign displays.

• Content Management System (CMS): We, as touchscreen consultants, implemented a robust CMS to centralize personnel data and contact information, offering a comprehensive overview of all registered visitors.

• Log Review: The client gained the ability to review logs of registered visitors and employee check-ins and outs, providing valuable insights for continuous improvement.

 

Challenges we Faced with Interactive Kiosks

We, as touchscreen consultants, recognized the primary challenge of accommodating a high volume of visitors and staff while ensuring a pleasant and hassle-free experience. The solution needed to be scalable, easy to upgrade, and maintainable for future needs.

 

 

Solution

Collaborating closely with the client, we thoroughly understood their objectives and challenges. The digital kiosk touch screen solution included a scalable CMS, offering a centralized hub for visitor management processes and staff information. This adaptability ensured easy expansion as client needs evolved.

 

Results of Touch Screen Technology

Implementing our digital kiosk touch screen solution significantly transformed client visitor management procedures. Key outcomes include:

1. Enhanced Guest Experience: Streamlined check-in and checkout processes via the interactive kiosks improved the overall guest experience.

2. Effective Visitor and Employee Information Management: The CMS provided a centralized hub for handling all visitor management operations and staff information.

 

Conclusion

Our digital kiosk touch screen solution revolutionized visitor and employee registration procedures for the client. The system's functionality, including visitor check-in, parcel and meal delivery registration, and employee QR code check-in, streamlined operations and provided additional support. The client now benefits from increased efficiency, accuracy, and security in the registration process. The system offers a clear and comprehensive daily snapshot of visitor and staff movements, empowering data analysis and informed decision-making.

 

Statistics at a Glance:

• Sailings: Over 30,000 annually

• Employees: Approximately 2,000

• Fleet: 20 ships

 

Future Prospects

The touchscreen solution not only meets immediate needs but also provides a foundation for seamless scalability. As P&O Ferries evolves, the adaptable nature of the system ensures straightforward upgrades and maintenance to meet emerging requirements. This initiative not only establishes a new standard for effective visitor management within the ferry service industry but also underscores the critical role of innovative digital solutions in refining operational processes and elevating customer experiences.

Keen to explore further how our solutions can propel your business endeavors? Schedule a free consultation, and let's make perfect touch screen kiosks, digital signage, or any other feature that can help you grow.

 

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