TouchScreen, located at Nicolaas Pieckstraat 12, 3232 BP, Brielle, Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

• https://touchscreen.nl
• support@touchscreen.nl
• Nicolaas Pieckstraat 12, 3232 BP, Brielle, Netherlands
• +31 (0)181 413 112

 

Website

  

Personal data that we process

TouchScreen processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• E-mail address

 

For what purpose and on what basis do we process personal data?

TouchScreen processes your personal data for the following purposes:

• To be able to call or email you if this is necessary to provide our services
• To inform you about changes to our services and products
• To offer you the opportunity to create an account

 
How long we keep personal data

TouchScreen does not store your personal data for longer than is strictly necessary to achieve the purposes for which it is collected. We use the following retention periods for personal data:

• The data remains on the server as long as the user account exists. When the user requests to delete his or her account, the data will be deleted.

We also use a live chat on our website. This is optional to use, but when it is used, we store the following data:

• IP address 
• Time zone (example: Europe/Parise) 
• Country (example: Netherlands / nl)
• Browser (Mozilla, Chrome, etc.)
• Chat history with time notation
• Chosen nickname
• E-mail address
• Date of last visit
• Duration of the chat
• The admin's response time to the chat
• Device type

This data is stored to use the functionality of the live chat, to provide better support during follow-up conversations, and to recognize the user.

This data is stored until it is deleted by the administrator; this can be done on request by emailing support@touchscreen.nl.

 

Special and/or sensitive personal data that we process

Our website and/or service do not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardians,. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at support@touchscreen.nl, and we will delete this information.

 

Automated decision making

TouchScreen does not make decisions based on automated processing on matters that could have significant consequences for people. This concerns decisions that are taken by computer programs or systems without a human being involved (for example, an employee of TouchScreen).

 

Sharing personal data with third parties

Touch Screen only provides data to third parties if it is necessary for the execution of our agreement with you or to comply with a legal obligation.

 

Cookies, or similar techniques, that we use

Touch Screen only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. We can also optimize our website with this. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

 

View, adjust or delete data

You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by TouchScreen, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data, or withdrawal of your consent or objection to the processing of your personal data to support@touchscreen.nl.

To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

TouchScreen would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

 

How we protect personal data

TouchScreen takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or that there are indications of misuse, please contact our customer service or via support@touchscreen.nl.

 

Sharing information

We do not share your data with third parties, unless we are required to do so by law or have your explicit permission to do so.

 

Retention of data

We keep the data we collect from you for as long as necessary to fulfill the purposes described in this privacy statement, unless the law prescribes a longer period.

 

Security measures

We take the security of your data seriously and have taken technical and organizational measures to protect your data against unauthorized access, disclosure or misuse. These measures include:

• Data encryption;
• Protocols regarding secure communication;
• Access controls;
• Regular security audits.

 
Your rights

You have the right to access, correct, delete, and limit the processing of your personal data. Furthermore, you can withdraw your consent to the use of your data for marketing purposes at any time.

 

Contact

Please contact us at support@touchscreen.nl if you have any questions about this privacy statement or the processing of your personal data.

 

Changes to the Privacy Statement

We reserve the right to update or change this privacy statement at any time. If this is the case, we will post the updated version on our website and notify you of the new changes.